IR-004 · Incident report

I Have Become a Search Engine for Objects

Query: where is my [thing]. Results: 400,000,000, ranked by my will to live.

Saturday, 08:12. The query log begins.

Where is my other shoe. Where is the blue bottle. Where is the other blue bottle. Where is the charger. Where are the good scissors. Where is the library book. Where is the thing I had in my hand nine seconds ago.

Nine seconds. He had it in his hand nine seconds ago. I watched him hold it. It has entered another dimension. Somewhere in this house there is a small portal to a dimension made entirely of left shoes and bottle lids.

The asymmetry

Here is what I have learned: children have flawless object permanence for their own possessions and none whatsoever for shared ones.

They know exactly where their tablet is. They know if a sibling has touched it, in which room, and with what intent. But the household scissors — the ones that live in the drawer, the same drawer, every day of their lives — are effectively mythological. They have heard of them. They have never seen them.

The real cost

Each query takes thirty seconds to answer. That sounds survivable. It is not, because each query is a context switch, and context switches are how a day gets shredded.

Thirty queries is fifteen minutes of searching and four hours of never quite getting back into anything. You sit down to do one thing and do eleven things, none of them the one thing, and then it is lunchtime and the kitchen is a crime scene.

I have started answering with an error code. 404: item not found. Please try again in ten minutes, with your eyes.

What actually fixed it (mostly)

The Launchpad. One hook or basket by the front door, one per person. Keys, bag, shoes, coat, the thing that must not be forgotten. Everything lives there or it is lost, and “it is not on the Launchpad” becomes an acceptable answer to most morning questions.

One home per object. Scissors in the scissors drawer. Chargers in the charger box. If an object has two homes it has no home.

Transparent bins, picture labels. Small people cannot read. Small people can absolutely identify a photograph of a scooter taped to a box. This one change removed about a third of the queries.

The twenty-second rule. Do not answer the question. Teach the search. “Where did you last see it?” “Have you checked the Launchpad?” “Is it under the sofa, where everything is?” It takes longer the first fifty times and much less time thereafter.

The car. It is in the car. It is always in the car. Check the car.

Remaining queries

Some things remain unfindable, and I have made peace with them: the second sock, the lid that matches the cup, the piece of the toy that makes the toy work, and whatever it is that is beeping somewhere in the house at 2am.

The Department has classified these as permanently unresolved. We suggest closing the ticket.

Filed under Infrastructure · IR-004 Next report → The Birthday Party Industrial Complex